Find Your Answers
Can't find what you're looking for? Contact us at learnmore@zenvaroo.com — we're happy to help.
Orders & Account
1. Do I need an account to place an order?
No, you can check out as a guest without creating an account. However, having a Zenvaroo account comes with several benefits:
- Faster checkout with saved shipping and billing information
- Easy access to your order history and order status
- Early access to new product launches and exclusive promotions
- Simplified returns and exchange requests
2. Can I modify or cancel my order after placing it?
We begin processing orders quickly to ensure fast dispatch. If you need to modify or cancel your order, please contact us at learnmore@zenvaroo.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has entered the fulfillment process.
3. Can I change my shipping address after placing an order?
Shipping addresses cannot be changed once an order has been processed or dispatched. Please double-check your address carefully before confirming your order. We recommend using your permanent residential address rather than a temporary address, as customs processing times can vary and we cannot predict how long a package may be held.
4. What do I do if items are missing from my order?
We're sorry to hear that! Please contact us at learnmore@zenvaroo.com within 7 days of receiving your order. Include your order number and a description of the missing item(s), and we will resolve the issue promptly with a replacement or refund.
Payment
5. What payment methods do you accept?
We accept the following payment methods:
- Major credit and debit cards: Visa, Mastercard, American Express, Discover
- PayPal and PayPal Pay Later
- Shop Pay and Shop Pay Installments
- Apple Pay and Google Pay
6. Is my payment information secure?
Absolutely. All transactions on our Site are processed through SSL-encrypted, PCI-compliant payment gateways. Your credit card details are transmitted directly to our payment processor's secure network and are never stored on our servers. You can shop with complete confidence.
7. Are prices displayed in USD? What if my card is in a different currency?
All prices on our Site are displayed in US Dollars (USD). If your credit or debit card is issued in a different currency, your bank or card issuer will convert the transaction amount using the exchange rate applicable on the date the payment is processed. Any foreign transaction fees charged by your bank are outside our control.
Shipping & Delivery
8. How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time. Please allow 24 – 48 hours after receiving the email for tracking information to become active on the carrier's system.
9. How do I set my shipping address correctly?
Our website operates in English, so please ensure all address fields are entered using English characters and standard punctuation. If your address contains non-Latin characters, please use the closest English equivalent. Incorrect address information may result in delivery delays or failed delivery, for which Zenvaroo cannot be held responsible.
10. Do you ship internationally?
Yes, we ship to most countries worldwide. However, we are unable to ship to regions subject to international trade sanctions or where the importation of cosmetic products is prohibited by local law. If your country is not available at checkout, please contact us at learnmore@zenvaroo.com for assistance.
11. Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are not included in our product prices or shipping fees (except for EU orders where VAT is included) and are the sole responsibility of the recipient. We recommend checking with your local customs authority before ordering.
Products & Shades
12. How do I find the right shade for my skin tone?
Finding your perfect shade is important to us. We recommend:
- Consulting our online shade guide available on each product page;
13. Are your products suitable for sensitive skin?
All Zenvaroo products are dermatologist-tested and formulated without harsh additives, parabens, or known irritants. However, individual skin reactions can vary. If you have specific allergies or skin conditions, we recommend reviewing the full ingredient list on the product page or contacting us before purchasing. We are happy to share complete formulation details upon request.
14. Are your products cruelty-free?
Yes. Zenvaroo is proudly cruelty-free. We do not conduct or commission animal testing on any of our products or ingredients at any stage of development or production. We are committed to ethical beauty practices.
15. Are your products vegan?
Many of our products are vegan-formulated. Please check the individual product page for vegan status, as formulations may vary across our range. If you have a specific question about a product's ingredients, contact us at learnmore@zenvaroo.com.
16. How long do Zenvaroo products last (shelf life)?
Most Zenvaroo products have a shelf life of 12 – 24 months after opening, indicated by the PAO (Period After Opening) symbol on the packaging. For best results, store products in a cool, dry place away from direct sunlight and extreme temperatures. Do not share makeup products to maintain hygiene.
17. Do your product colors look exactly as shown on screen?
We make every effort to display product colors as accurately as possible. However, actual shades may vary slightly depending on your monitor's color calibration, screen brightness, and lighting conditions. Product images and descriptions are for reference purposes only. If you are unsure about a shade, please contact our team for personalized guidance before purchasing.
Returns, Exchanges & Refunds
18. What is your return policy?
We accept returns of unused, unopened products in original packaging within 14 days of delivery. Opened or used products cannot be returned for hygiene reasons, unless they are defective or incorrect. For full details, please visit our Return & Refund Policy page.
19. I received the wrong product. What should I do?
We sincerely apologize for the error. Please contact us at learnmore@zenvaroo.com within 7 days of receiving your order with your order number and a photo of the item received. We will send the correct product and provide a prepaid return label for the incorrect item at no cost to you.
20. My product arrived damaged. What should I do?
Please do not discard the packaging. Photograph both the outer packaging and the damaged product, then contact us at learnmore@zenvaroo.com within 7 days of delivery. We will offer a replacement, partial refund, or full refund depending on the extent of the damage.
21. Can I exchange a product for a different shade?
Yes! We offer exchanges on unused, unopened products within 30 days of delivery. Simply email us at learnmore@zenvaroo.com with your order number and the shade you'd like instead. Subject to availability, we will process your exchange once the original item is returned to us.
22. How long does it take to receive my refund?
Once your return is received and approved, refunds are processed as follows:
- Credit/debit cards: 5 – 14 business days
- PayPal: 3 – 5 business days
- Shop Pay: 5 – 10 business days
- Store credit: Issued within 2 business days, valid for 12 months
Still Have Questions?
Our beauty advisors are here to help. Reach out to us anytime:
Email: learnmore@zenvaroo.com
Hours: Monday – Friday, 9:00 AM – 6:00 PM
We aim to respond to all inquiries within 1 – 2 business days.