Return & Refund Policy

At Zenvaroo Beauty, your satisfaction is our highest priority. We stand behind the quality of every product we sell and are committed to making your shopping experience as worry-free as possible. Please read this Return & Refund Policy carefully to understand your rights and our procedures.

1. Returns Overview

We accept returns under the following circumstances. Please review each scenario carefully to determine which applies to your situation.

a) You Received the Wrong Product

If you received an item that does not match what you ordered (wrong product, wrong shade, wrong size, or wrong quantity), we sincerely apologize for the error. You are entitled to a full resolution at no cost to you.

What to do:

  • Contact us at learnmore@zenvaroo.com within 7 days of receiving your order;
  • Include your order number and clear photographs of the item(s) you received;
  • We will verify the error and arrange for the correct item to be sent to you, along with a prepaid return shipping label for the incorrect item;
  • You will not be charged any additional fees for the return or reshipment.

b) You Changed Your Mind

We understand that sometimes a product may not be exactly what you expected. We accept change-of-mind returns under the following conditions:

  • The return request must be submitted within 14 days of the delivery date;
  • The product must be unused, unopened, and in its original packaging with all seals intact;
  • Opened or used products cannot be returned for hygiene and safety reasons (see Section 3 for non-returnable items);
  • The customer is responsible for return shipping costs for change-of-mind returns;
  • Once the returned item is received and inspected, a refund will be issued to the original payment method within 5 – 14 business days (excluding original shipping fees).

What to do:

  • Email us at learnmore@zenvaroo.com with your order number and the reason for your return;
  • We will provide you with the return address and instructions;
  • Please do not send items back without first contacting us, as unauthorized returns may not be processed.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within the applicable timeframe (7 days for wrong items; 14 days for change-of-mind returns);
  • Items must be in their original condition — unused, unaltered, and in original packaging with all seals, labels, and protective films intact;
  • A valid proof of purchase (order number or order confirmation email) must be provided;
  • Items must be returned to our designated return address (see Section 7);
  • Returned items that do not meet these conditions may be refused or subject to a partial refund at our discretion.

3. Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following items cannot be returned or refunded unless they are defective or incorrect:

  • Any product that has been opened, used, or had its seal broken;
  • Products that have been damaged due to misuse, improper storage, or handling by the customer;
  • Products purchased during final sale or clearance promotions (marked as non-returnable at the time of purchase);

If you are unsure whether your item is eligible for return, please contact us at learnmore@zenvaroo.com before sending anything back.

4. Refund Policy

a) If Your Package Was Lost

If your order has not arrived within the estimated delivery window and tracking shows no movement or confirms the parcel as lost, you are entitled to a full refund or a free replacement.

What to do:

  • Contact us at learnmore@zenvaroo.com with your order number and tracking number;
  • For domestic (US) orders: contact us if there is no tracking update for more than 10 business days after dispatch;
  • For international orders: contact us if there is no tracking update for more than 20 business days after dispatch;
  • We will open a carrier investigation on your behalf. Investigations typically take 5 – 10 business days;
  • Once the loss is confirmed, we will issue a full refund (including shipping fees) to your original payment method, or reship your order at no additional cost — your choice.

Note: Zenvaroo is not responsible for parcels lost due to an incorrect shipping address provided by the customer. Please verify your address carefully before placing your order.

b) If Your Product Arrived Damaged

If your order arrives with visible damage to the product or packaging, we will make it right immediately.

What to do:

  • Do not discard the outer packaging or the damaged product;
  • Photograph both the outer packaging and the damaged item(s) clearly;
  • Contact us at learnmore@zenvaroo.com within 7 days of delivery with your order number and photographs;
  • Depending on the extent of the damage, we will offer you one of the following resolutions:
    • A full replacement of the damaged item(s) shipped at no cost;
    • A partial refund if only part of the order was affected;
    • A full refund to your original payment method if the entire order is unusable.
  • If a return of the damaged item is required, Zenvaroo will provide a prepaid return shipping label.

5. Exchange Policy

We are happy to offer exchanges when a customer wishes to replace a purchased product with a different shade, variant, or item of equal value.

When Can You Request an Exchange?

  • Exchange requests must be submitted within 14 days of the delivery date;
  • The item to be exchanged must be unused, unopened, and in its original packaging with all seals intact;
  • Exchanges are subject to product availability. If the requested replacement item is out of stock, we will offer a store credit or refund instead.

How to Request an Exchange

  • Email us at learnmore@zenvaroo.com with your order number, the item you wish to exchange, and the item you would like in return;
  • Our team will confirm availability and provide return instructions;
  • Once we receive and inspect the returned item, we will dispatch the replacement within 3 – 5 business days;
  • The customer is responsible for return shipping costs for exchanges, unless the exchange is due to a product defect or our error.

Price Differences in Exchanges

  • If the replacement item is of higher value, you will be charged the difference;
  • If the replacement item is of lower value, the difference will be issued as a store credit valid for 12 months.

6. Refund Processing Times

Once your return or refund request has been approved and any required returned items have been received and inspected, refunds will be processed as follows:

  • Credit/debit card refunds: 5 – 14 business days to appear on your statement, depending on your card issuer;
  • PayPal refunds: 3 – 5 business days;
  • Shop Pay refunds: 5 – 10 business days;
  • Store credits: Issued within 2 business days and valid for 12 months from the date of issue.

If you have not received your refund within the stated timeframe, please first check with your bank or payment provider, as processing times may vary. If the issue persists, contact us at learnmore@zenvaroo.com.

7. Return Address

All approved returns must be sent to the following address. Please do not send returns without first obtaining authorization from our support team.

Zenvaroo Beauty Returns
5125 Schaefer Ave
Chino, CA 91710
United States

We recommend using a trackable shipping method for all returns, as Zenvaroo is not responsible for return parcels that are lost in transit. Please retain your return tracking number until your refund or exchange has been confirmed.

8. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, exchange, or refund, please reach out to our customer care team:

Zenvaroo Beauty Customer Support
Email: learnmore@zenvaroo.com
Monday – Friday: 9:00 AM – 6:00 PM
Registered Enterprise:  ROYALFORT S.R.L.
Subject Format:  Return Request – Order #[YOUR ORDER NUMBER]
We aim to respond to all inquiries within 1 – 2 business days.