Shipping & Delivery

At Zenvaroo Beauty, we are committed to delivering your order safely, efficiently, and with full transparency. This page provides a complete overview of our shipping process, delivery timeframes, coverage areas, and policies regarding lost or damaged parcels.

Important Notice on Delivery Timeframes: Total delivery time consists of two separate stages — order processing time and shipping transit time. Please read both sections carefully to set accurate expectations for when your order will arrive.

1. Order Processing Time

Before your order is handed to a shipping carrier, it must first be processed and prepared by our fulfillment team. Please allow the following processing times after your order is placed and payment is confirmed:

  • Standard orders: 1 – 3 business days
  • Orders placed on weekends or public holidays: Processing begins on the next business day
  • Orders placed during promotional periods or peak seasons: Processing may take up to 5 business days due to higher order volumes

Business days are Monday through Friday, excluding public holidays. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

2. Shipping Transit Time

Transit time begins from the date your order is handed to the carrier — not from the date your order is placed. The following are estimated average transit times by region. These are provided as a guide only and are not guaranteed, as actual delivery times may vary due to carrier capacity, customs processing, and local conditions.

United States (Domestic)

  • Standard Shipping: 5 – 8 business days

Canada

  • Standard Shipping: 7 – 14 business days
  • Customs duties and import taxes may apply and are the responsibility of the recipient

United Kingdom

  • Standard Shipping: 7 – 14 business days
  • Import VAT and customs fees may apply upon entry into the UK

European Union

  • Standard Shipping: 7 – 14 business days
  • Applicable VAT is included in the product price at checkout where required by EU law
  • Additional customs handling fees may apply for certain EU member states

Australia & New Zealand

  • Standard Shipping: 10 – 18 business days
  • GST and import duties may apply and are the responsibility of the recipient

Asia (Japan, South Korea, Singapore, Hong Kong, Taiwan)

  • Standard Shipping: 7 – 14 business days
  • Local import taxes and duties may apply

Rest of World

  • Standard Shipping: 14 – 28 business days
  • Delivery times may vary significantly depending on destination country's customs and postal infrastructure

3. Total Estimated Delivery Time

To calculate your total estimated delivery window, please add the order processing time to the shipping transit time for your region:

  • United States: 6 – 11 business days total (1–3 days processing + 5–8 days transit)
  • Canada / UK / EU: 8 – 17 business days total (1–3 days processing + 7–14 days transit)
  • Australia / New Zealand: 11 – 21 business days total (1–3 days processing + 10–18 days transit)
  • Asia: 8 – 17 business days total (1–3 days processing + 7–14 days transit)
  • Rest of World: 15 – 31 business days total (1–3 days processing + 14–28 days transit)

Note: These are estimates only. Zenvaroo does not guarantee delivery within these timeframes. Delays caused by customs clearance, carrier disruptions, or force majeure events are outside our control.

4. Shipping Service Type

Zenvaroo currently offers Standard Shipping on all orders. Standard shipping is fulfilled via reputable international carriers including but not limited to USPS, FedEx, DHL eCommerce, and their local delivery partners depending on the destination country.

  • All shipments include a tracking number provided via email upon dispatch
  • Tracking updates may take 24 – 48 hours to appear in the carrier's system after your shipping confirmation email is sent
  • Signature upon delivery may be required for certain destinations or high-value orders

Zenvaroo does not currently offer express, overnight, or expedited shipping options. We are working to expand our shipping services in the future.

5. Shipping Coverage & Delivery Areas

We ship to most countries and territories worldwide. Our primary shipping destinations include:

  • United States (all 50 states including Alaska and Hawaii)
  • Canada
  • United Kingdom
  • All European Union member states
  • Australia and New Zealand
  • Japan, South Korea, Singapore, Hong Kong SAR, Taiwan
  • Selected countries in Southeast Asia, the Middle East, and Latin America

6. Countries & Regions We Do Not Ship To

Due to international trade regulations, sanctions, carrier restrictions, or customs limitations, Zenvaroo is currently unable to ship to the following regions:

  • Countries subject to international trade sanctions or embargoes (including but not limited to North Korea, Iran, Syria, Cuba, and the Crimea region)
  • Countries or territories where the importation of cosmetic products is prohibited or heavily restricted by local law
  • Remote territories or regions where reliable carrier service is unavailable

If your country or region is not listed as a supported destination at checkout, we are unfortunately unable to fulfill your order at this time. We apologize for any inconvenience and are continuously working to expand our shipping coverage.

If you are unsure whether we ship to your location, please contact us at learnmore@zenvaroo.com before placing your order.

7. Shipping Costs

  • United States: Free standard shipping on orders over $50 USD. Orders under $50 USD: flat rate of $4.99 USD.
  • International orders: Shipping costs are calculated at checkout based on destination, package weight, and dimensions. The exact shipping fee will be displayed before you confirm your order.

Zenvaroo reserves the right to adjust shipping rates at any time. The rate displayed at checkout at the time of your order is the rate that applies to your purchase.

8. Customs, Duties & Import Taxes

For international orders, your shipment may be subject to customs duties, import taxes, or handling fees imposed by the destination country's customs authority. These charges are:

  • Not included in the product price or shipping fee charged by Zenvaroo at checkout (unless explicitly stated for EU orders where VAT is included);
  • The sole responsibility of the recipient;
  • Determined by the destination country's customs authority and are outside Zenvaroo's control.

We recommend checking with your local customs office for information on applicable duties and taxes before placing an international order. Zenvaroo is not responsible for delays caused by customs clearance processes.

9. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Your tracking number
  • The name of the carrier handling your shipment
  • A link to track your order in real time

Please allow 24 – 48 hours after receiving your shipping confirmation for tracking information to become active on the carrier's website. If your tracking number is not showing updates after 3 business days, please contact us at learnmore@zenvaroo.com.

10. Lost or Damaged Parcels

Zenvaroo takes full responsibility for ensuring your order is properly packaged and handed to the carrier in good condition. In the event that your parcel is lost or arrives damaged, please follow the steps below:

Lost Parcels:

  • If your tracking information shows no movement for more than 10 business days (domestic) or 20 business days (international), please contact us at learnmore@zenvaroo.com;
  • Include your order number and tracking number in your email;
  • We will open an investigation with the carrier on your behalf. Investigations typically take 5 – 10 business days;
  • If the parcel is confirmed lost, we will offer you a full replacement or a complete refund at no additional cost.

Damaged Parcels:

  • If your order arrives visibly damaged, please photograph the outer packaging and the damaged product(s) before opening or discarding any packaging;
  • Contact us at learnmore@zenvaroo.com within 7 days of delivery with your order number and photographs;
  • We will assess the damage and offer a replacement, partial refund, or full refund depending on the extent of the damage;
  • You may be asked to return the damaged item(s) — return shipping will be covered by Zenvaroo in such cases.

Incorrect Items Received:

  • If you receive an item that does not match your order, please contact us at learnmore@zenvaroo.com within 7 days of delivery;
  • We will arrange for the correct item to be sent to you and provide a prepaid return label for the incorrect item at no cost to you.

Please note: Zenvaroo is not responsible for parcels that are lost or delayed due to incorrect shipping addresses provided by the customer. Please double-check your shipping address carefully before confirming your order.

11. Delivery Attempts & Undeliverable Packages

If a delivery attempt is unsuccessful (e.g., no one is available to receive the parcel), the carrier will typically leave a delivery notice and attempt redelivery or hold the parcel at a local facility for collection. If a parcel is returned to us as undeliverable due to:

  • An incorrect or incomplete address provided by the customer;
  • Failure to collect from the carrier's facility within the holding period;
  • Refusal of delivery by the recipient;

Zenvaroo will contact you to arrange reshipment. Additional shipping fees may apply for reshipping undeliverable parcels. If you choose not to have the order reshipped, a refund of the product cost (excluding original shipping fees) will be issued once the parcel is received back at our facility.

12. Contact Us

If you have any questions about your shipment or our shipping policies, please do not hesitate to reach out:

Zenvaroo Beauty Customer Support
Email: learnmore@zenvaroo.com
Monday – Friday: 9:00 AM – 6:00 PM
Registered Enterprise:  ROYALFORT S.R.L.
Subject Format:  Shipping Inquiry – Order #[YOUR ORDER NUMBER]
We aim to respond to all shipping inquiries within 1 – 2 business days.