Privacy Policy

At Zenvaroo Beauty ("Zenvaroo", "we", "us", or "our"), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website at www.zenvaroo.com (the "Site") or make a purchase from us.

Please read this Privacy Policy carefully. By using our Site or placing an order, you acknowledge that you have read and understood this policy. If you do not agree with our practices, please do not use our Site.

1. Who We Are (Data Controller)

The data controller responsible for your personal data is:

Zenvaroo Beauty
Website: www.zenvaroo.com
Email: learnmore@zenvaroo.com
Operated by:  ROYALFORT S.R.L.
Registration No.:  J2026040670001
Tax ID:  RO54974394
Address:  București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60

If you have any questions or concerns about how we handle your personal data, please contact us at learnmore@zenvaroo.com.

2. What Personal Data We Collect

We collect the following categories of personal data:

a) Information you provide directly to us:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely via third-party payment providers; we do not store full card details)
  • Account login credentials (if you create an account)
  • Communications you send us (e.g., customer support emails, complaint submissions)
  • Any other information you voluntarily provide

b) Information collected automatically:

  • IP address and approximate geographic location
  • Browser type and version
  • Device type and operating system
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs (how you arrived at our Site)
  • Cookie identifiers and similar tracking technologies (see Section 9)

c) Information from third parties:

  • Payment processors (e.g., Shopify Payments, PayPal) may share transaction confirmation data with us
  • Shipping carriers may share delivery status information
  • Analytics providers may share aggregated usage data

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Order processing: To process, fulfill, and deliver your orders, and to send you order confirmations, shipping updates, and receipts;
  • Customer support: To respond to your inquiries, complaints, and warranty claims;
  • Account management: To create and manage your customer account, if applicable;
  • Payment processing: To process payments securely through our payment providers;
  • Legal compliance: To comply with applicable laws, regulations, and legal obligations, including tax and accounting requirements;
  • Fraud prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities;
  • Marketing communications: To send you promotional emails, newsletters, and special offers, where you have given your consent or where permitted by applicable law (you may opt out at any time);
  • Site improvement: To analyze how our Site is used and to improve our products, services, and user experience;
  • Legal claims: To establish, exercise, or defend legal claims.

4. Legal Basis for Processing (EU/EEA Customers)

If you are located in the European Union or European Economic Area, we process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):

  • Performance of a contract (Art. 6(1)(b) GDPR): Processing necessary to fulfill your order and provide our services;
  • Legal obligation (Art. 6(1)(c) GDPR): Processing required to comply with applicable laws (e.g., tax, accounting, consumer protection);
  • Legitimate interests (Art. 6(1)(f) GDPR): Processing for fraud prevention, Site security, and improving our services, where our interests are not overridden by your rights;
  • Consent (Art. 6(1)(a) GDPR): Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. How We Share Your Personal Data

We do not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary:

  • Payment processors: To securely process your payments (e.g., Shopify Payments, PayPal, Stripe);
  • Shipping and logistics providers: To fulfill and deliver your orders;
  • IT and platform providers: Including Shopify Inc., which hosts our store and processes data on our behalf as a data processor;
  • Email and marketing service providers: To send transactional and marketing communications;
  • Analytics providers: To help us understand Site usage (e.g., Google Analytics);
  • Legal and regulatory authorities: Where required by law, court order, or to protect our legal rights;
  • Professional advisors: Including lawyers, accountants, and auditors, under confidentiality obligations.

All third-party service providers are required to handle your data securely and only for the purposes we specify.

6. International Data Transfers

Zenvaroo operates globally, and your personal data may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

Where we transfer personal data from the European Economic Area (EEA) to countries not recognized as providing an adequate level of data protection, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data remains protected.

For more information about the safeguards in place for international transfers, please contact us at learnmore@zenvaroo.com.

7. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order and transaction data: Retained for a minimum of 7 years to comply with tax and accounting obligations;
  • Customer account data: Retained for as long as your account is active, plus a reasonable period thereafter;
  • Marketing data: Retained until you withdraw your consent or opt out;
  • Customer support communications: Retained for up to 3 years after the resolution of your inquiry;
  • Cookie and analytics data: Retained in accordance with our cookie settings (see Section 9).

When your data is no longer required, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of access: The right to request a copy of the personal data we hold about you;
  • Right to rectification: The right to request correction of inaccurate or incomplete data;
  • Right to erasure ("right to be forgotten"): The right to request deletion of your personal data, subject to certain legal exceptions;
  • Right to restriction of processing: The right to request that we limit how we use your data in certain circumstances;
  • Right to data portability: The right to receive your data in a structured, commonly used, machine-readable format;
  • Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes;
  • Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time;
  • Right to lodge a complaint: The right to lodge a complaint with your local data protection supervisory authority. EU customers may contact their national Data Protection Authority (DPA). A list of EU DPAs is available at https://edpb.europa.eu.

To exercise any of these rights, please contact us at learnmore@zenvaroo.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and support our marketing activities.

Types of cookies we use:

  • Strictly necessary cookies: Essential for the Site to function (e.g., shopping cart, session management). These cannot be disabled.
  • Functional cookies: Remember your preferences and settings to improve your experience.
  • Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics). These are only set with your consent.
  • Marketing cookies: Used to deliver relevant advertisements and track campaign performance. These are only set with your consent.

You can manage your cookie preferences through our cookie consent banner when you first visit the Site, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

10. Marketing Communications

With your consent, we may send you promotional emails, newsletters, and special offers about our products and services. You can opt out of marketing communications at any time by:

  • Clicking the "Unsubscribe" link in any marketing email;
  • Contacting us at learnmore@zenvaroo.com with the subject line "Unsubscribe".

Please note that even if you opt out of marketing communications, we will continue to send you transactional emails related to your orders and account.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your browser and our Site;
  • Secure, encrypted storage of personal data;
  • Access controls limiting data access to authorized personnel only;
  • Regular security assessments and updates.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.

12. Children's Privacy

Our Site and products are not directed to children under the age of 18. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected data from a child under 18 please contact us immediately at learnmore@zenvaroo.com and we will take steps to delete such information promptly.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell;
  • The right to request deletion of your personal information;
  • The right to opt out of the sale of your personal information (we do not sell personal information);
  • The right to non-discrimination for exercising your CCPA rights.

To exercise your California privacy rights, please contact us at learnmore@zenvaroo.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page;
  • Notify registered customers by email where required by applicable law;
  • Display a notice on our Site for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zenvaroo Beauty
Email: learnmore@zenvaroo.com
Monday – Friday: 9:00 AM – 6:00 PM 
Website: www.zenvaroo.com

We are committed to addressing your concerns promptly and transparently.